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Achieving Personal / Corporate Excellence
Aim: To take inventory of the forces and values both internally and
externally so as to explore appropriate options and directions and
develop an action plan for both personal and corporate excellence.
» Building Winning Teams
Aim: To apply behavioral and interactive skills in order to improve
team work and quality relationships so as to achieve greater synergy,
productivity and motivation.
» Change Management
Aim: To update on the practical knowledge and skills in managing
change and invoke the personal desire to accept change.
» Customer Relations Management
Aim: To professionally present oneself and the organization one
represents with correct identification of customer needs, personalities
and roles via positive interpersonal skills so as to forge a strong
relationship based on trust and confidence.
» Creative Problem Solving
Aim: To apply systematic problem solving procedures and address
problems in a proactive manner so as to move from mere conclusions
to calculated decisions.
» Discipline & Grievance
Handling
Aim: To apply appropriate disciplinary and grievance handling skills,
that is seen as preventive and not punitive.
» Etiquette & Personal Grooming
Aim: To confidently position and present oneself professionally,
in both formal and informal situations so as to project the desired
Corporate image.
» Handling IR Conflicts
Aim: To enhance the ability to give and get concessions in such
a way that both parties accept and agree to abide by the outcome.
» Interviewing Skills
Aim: To apply systematic interviewing skills that will lead to sound
decisions based on pre-determined specifications.
» Negotiation Skills
Aim: To confidently enter a negotiation forum with a win win attitude,
and to apply a variety of negotiation strategies and tactics for
a mutually beneficial outcome.
» Professional Selling Skills
Aim: To appreciate, understand and apply the planning, organizing,
executing and measuring principles in professional selling.
» Presentation Skills
Aim: To acquire an in depth understanding of the techniques in delivering
a good presentation by overcoming fear and anxiety when confronted
by differing audiences.
» Train the Trainer
Aim: To assess performance requirements and create training sequences
that develop the desired behavior in others.
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